Terms of service
TERMS OF SERVICE – LuxAura
OVERVIEW
This website is operated by LuxAura. Throughout the site, the terms “we”, “us” and “our” refer to LuxAura.
LuxAura offers this website, including all information, tools, products and services available from this site to you, conditioned upon your acceptance of these Terms of Service.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service and all policies referenced on our website.
These Terms apply to all users of the site, including browsers, customers and purchasers.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms, you should not use our website or services.
SECTION 1 – ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your state, territory or place of residence, or that you have permission from a parent or legal guardian where required.
You may not use our products or services for any unlawful or unauthorised purpose, nor may you violate any applicable laws while using our website.
You must not transmit viruses, malicious code or other material intended to interfere with the operation or security of our website.
SECTION 2 – PRODUCTS AND SERVICES
We make reasonable efforts to display our products, colours, dimensions, descriptions and images as accurately as possible. However, the appearance of products may vary depending on your screen, device, lighting and other factors.
Product measurements may also have reasonable manufacturing or measurement variations.
We reserve the right to modify or discontinue products, product descriptions or availability at any time.
Certain products may be available only in limited quantities.
SECTION 3 – PRICING
Prices displayed on our website are subject to change without notice.
Prices are displayed in the currency indicated on our website. Any applicable shipping charges or other costs will be displayed during checkout where applicable.
We reserve the right to correct pricing errors or other inaccuracies. If an error affects an order you have already placed, we may contact you before proceeding with the order.
SECTION 4 – ORDERS
We reserve the right to accept, decline or cancel an order where reasonably necessary, including where a product is unavailable, an obvious pricing or listing error has occurred, payment cannot be processed, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been received, we will provide an appropriate refund.
You agree to provide current, complete and accurate purchase, billing, shipping and contact information so that we can process your order and contact you where necessary.
SECTION 5 – SHIPPING AND DELIVERY
Shipping options and estimated delivery times are provided on our website and during checkout where applicable.
Delivery times are estimates and may be affected by carrier delays, public holidays, customs processing, severe weather, high order volumes or other circumstances outside our reasonable control.
Please ensure your shipping information is accurate before completing your order.
Additional information is available in our Shipping Policy, accessible through our website.
SECTION 6 – RETURNS AND REFUNDS
Returns and refunds are handled according to our Return and Refund Policy available on our website.
LuxAura offers eligible change-of-mind returns within the period specified in our Return and Refund Policy, subject to the conditions stated in that policy.
Nothing in these Terms or our Return and Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
SECTION 7 – DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If you believe an item is damaged, defective or incorrect, contact us as soon as reasonably possible at support@shopluxaura.shop with your order details and relevant photographs where appropriate.
We will assess the issue and provide an appropriate remedy where required.
Your rights under the Australian Consumer Law are not affected by this section.
SECTION 8 – CANCELLATIONS AND ORDER CHANGES
If you need to request an order cancellation or modification, contact us as soon as possible at support@shopluxaura.shop.
We cannot guarantee that an order can be cancelled or changed once it has entered processing or has been dispatched.
This does not affect any rights or remedies available to you under applicable law.
SECTION 9 – ACCURACY OF INFORMATION
We make reasonable efforts to ensure information on our website is accurate and current. However, occasionally information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct errors and update information where appropriate.
SECTION 10 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, accuracy, availability or practices of independent third-party websites.
Your use of third-party websites or services may be subject to their own terms and privacy policies.
SECTION 11 – INTELLECTUAL PROPERTY
Unless otherwise stated, the LuxAura brand, website design, original text, graphics, logos and other original content belonging to LuxAura are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or commercially exploit our original content without permission, except where permitted by law.
Third-party trademarks, product images and other intellectual property remain the property of their respective owners.
SECTION 12 – PROHIBITED USES
You must not use our website:
- for unlawful or fraudulent purposes;
- to violate the rights of another person;
- to transmit malicious software or harmful code;
- to attempt to gain unauthorised access to our systems;
- to collect personal information unlawfully;
- to interfere with the security or normal operation of the website; or
- to engage in conduct prohibited by applicable law.
SECTION 13 – PRIVACY
Your submission and our handling of personal information is governed by our Privacy Policy, which is available through our website.
SECTION 14 – AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law where those laws apply.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Where permitted by law, any limitations contained in these Terms apply only to the maximum extent permitted by applicable law.
SECTION 15 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, LuxAura will not be liable for indirect or consequential loss arising from use of the website or our products where such liability may lawfully be excluded.
Nothing in this section excludes or limits liability that cannot legally be excluded or limited, including rights and remedies available under the Australian Consumer Law.
SECTION 16 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as severed to the extent necessary, and the remaining provisions will continue to apply.
SECTION 17 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. The current version will be published on this page.
Changes will apply from the date they are published, subject to applicable law.
SECTION 18 – GOVERNING LAW
These Terms are governed by the applicable laws of Australia and the applicable laws of the Australian state or territory in which LuxAura operates, subject to any consumer rights that apply to you.
SECTION 19 – CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
LuxAura
Australia
Email: support@shopluxaura.shop