Refund policy

Returns & Refund Policy

We want you to be happy with your LuxAura purchase. We offer a 30-day return period, meaning you have 30 days after receiving your order to request a return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase. Approved refunds are processed within 5 business days

To request a return, contact us at support@shopluxaura.shop before sending the item back. If your return is accepted, we will provide you with return instructions and the applicable return address. Items returned without first requesting a return may not be accepted.

Damaged, Broken or Incorrect Items

Please inspect your order as soon as it arrives. If your mirror or other product arrives damaged, broken, defective, or you receive the wrong item, contact us as soon as possible at support@shopluxaura.shop.

Please include your order number and clear photos of the product and packaging so we can assess the issue and provide an appropriate solution.

Change-of-Mind Returns

We accept eligible change-of-mind returns requested within 30 days of delivery. Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed by LuxAura.

Because mirrors and other large or fragile products can require specialised transportation, return shipping costs may vary depending on the size of the item and your location. Please contact us before arranging a return.

Non-Returnable Items

Certain items cannot be returned for change of mind, including custom or personalised products, gift cards, and items that have been used, damaged after delivery, or are not returned in their original condition.

This does not exclude or limit any rights you may have under the Australian Consumer Law.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please remember that your bank or payment provider may take additional time to process and display the refund.

Original shipping charges and return shipping costs for change-of-mind returns are generally non-refundable. This does not apply where you are entitled to a remedy under the Australian Consumer Law.

Cancellations

If you need to cancel or change an order, contact us at support@shopluxaura.shop as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under applicable Australian consumer law.

Contact Us

For questions about returns or refunds, contact us at:

LuxAura
Email: support@shopluxaura.shop